Terms and Conditions

These Terms form an agreement between you and Lexteck Networks concerning your use of the platform.

Where you purchase through an individual seller store, the seller may also be responsible for customer support, store communications and matters specifically connected to that seller’s conduct.

You should not use the platform or submit an order if you do not agree with these Terms.

Lexteck Networks provides technology that allows approved sellers to operate online stores and offer supported digital products and services to customers.

Services offered through the platform may include:

• MTN data bundles;
• Telecel data bundles;
• AirtelTigo or AT data bundles;
• result-checker vouchers;
• AFA registration services; and
• other approved digital services added later.

The availability, pricing and delivery method of a service may vary by seller, network, provider and operational conditions.

The platform is intended for persons aged 15 years or older.

A person under 18 should use the platform with the knowledge and supervision of a parent or legal guardian, particularly when making payments or providing personal information.

By submitting an order, you confirm that you are legally permitted to make the transaction or have appropriate permission from a responsible adult.

Each seller store may have its own store name, product prices, support contact, notices and community links.

Sellers are responsible for presenting accurate store information, setting permitted selling prices and responding appropriately to their customers.

For ordinary questions about an order, delivery, receiver number or refund request, customers should first contact the seller whose store was used.

Lexteck Networks may investigate a seller store, restrict its access or suspend it where there is suspected fraud, misuse, misleading information, security risk or breach of platform rules.

An order is submitted when you provide the required details, review the confirmation information and proceed to payment.

An order is not treated as successfully paid merely because a payment attempt was started. Payment must be confirmed by the payment provider or verified by our systems.

A payment reference, order number or tracking reference may be provided for identification and support.

We may reject, pause or cancel an order before fulfilment where:

• payment cannot be confirmed;
• the product is unavailable;
• pricing information is invalid;
• required details are missing or appear inaccurate;
• fraud or unauthorised activity is suspected;
• a service provider rejects the request; or
• processing would violate platform rules or law.

You are responsible for checking the receiver number, product, package, quantity, registration details and other information before confirming payment.

Where the checkout page displays a confirmation screen, selecting the confirmation box and continuing means you have reviewed and approved the displayed details.

For AFA registration, names, Ghana Card details, location and phone numbers must be complete and accurate. Incorrect or inconsistent information may delay or prevent registration.

Online payments are processed through Paystack or another payment provider displayed during checkout.

The total amount shown before payment may include the product price and an applicable payment-processing fee.

You authorise the payment provider to process the selected payment method and provide the transaction status needed to match the payment to your order.

Lexteck Networks does not control temporary bank, Mobile Money, card, payment-provider or telecommunications interruptions.

Where your account is debited but payment is not reflected, the transaction may require provider verification before an order is processed or a refund decision is made.

Delivery estimates are provided as guidance and are not guaranteed completion times.

Delivery may take longer because of network congestion, provider maintenance, service downtime, validation, incomplete information, public holidays, high demand or circumstances outside reasonable platform control.

A delayed order should not automatically be treated as failed where it remains pending, processing, awaiting provider action or under verification.

Refund eligibility depends on the payment status, order status, delivery evidence and nature of the product.

A refund may be considered where:

• payment was confirmed but no valid order was created;
• the same transaction was charged more than once;
• the order permanently failed and cannot reasonably be fulfilled;
• the ordered service became unavailable before delivery; or
• investigation confirms a platform or provider error for which a reversal is appropriate.

Refunds are generally not available for:

• successfully delivered data bundles;
• issued or revealed result-checker credentials;
• services delivered to an incorrect number entered by the customer;
• a change of mind after processing has started;
• temporary network delays where the order remains valid; or
• incorrect registration information supplied by the customer.

Further details are available in our Refund and Delivery Policy .

Data bundles, voucher credentials, result-checker codes and similar products are digital products that may be consumed or exposed immediately after delivery.

Customers must keep voucher serial numbers, PINs, order references and tracking details confidential.

A voucher should be checked promptly after delivery. Claims involving an allegedly invalid or previously used voucher may require the complete voucher details and provider verification.

Lexteck Networks is not responsible for a voucher or PIN disclosed by the customer to another person after valid delivery.

We may temporarily disable platform sales, individual products, seller stores, payment processing or fulfilment services for maintenance, security, provider downtime or operational reasons.

Where platform sales are disabled, customers may still be able to browse stores or track existing orders, but new purchases will be blocked.

Existing paid orders may continue through fulfilment even when new sales are paused.

We may modify, replace or discontinue a feature or service where reasonably necessary.

Nothing in these Terms is intended to exclude a right or responsibility that cannot lawfully be excluded.

Subject to applicable law, Lexteck Networks is not responsible for losses caused solely by:

• incorrect information submitted by the customer;
• unauthorised access caused by disclosure of login or verification details;
• telecom network or third-party provider downtime;
• payment-provider, bank or Mobile Money interruptions;
• customer devices, connectivity or browser problems;
• events beyond reasonable operational control; or
• seller statements or conduct not authorised by Lexteck Networks.

Where Lexteck Networks is responsible for a failed transaction, the available remedy may be limited to completing the service, correcting the order, reversing the affected transaction or refunding the amount properly attributable to the failed service.

We are not responsible for indirect or speculative losses, including anticipated profit or business opportunity, except where applicable law requires otherwise.

Personal information submitted through the platform is handled as described in our Privacy Policy .

Customer information may be shared with the relevant seller, payment provider and fulfilment provider where reasonably required to process the requested transaction.

For ordinary order support, customers should contact the seller whose store received the order.

These Terms are governed by the laws of the Republic of Ghana.

Before starting formal proceedings, a customer should first contact the relevant seller and allow reasonable time for the order or complaint to be investigated.

A dispute that cannot be resolved informally may be referred to an appropriate court, regulator, payment provider, financial institution or dispute-resolution body with lawful jurisdiction.

Nothing in these Terms prevents a person from exercising a legal right or contacting an authorised regulatory body.